• Solutions
  • Features
    • Promoting Learner Engagement
      Review the Learner experience with Cognito
    • Content and System Flexibility
      A look at some of the powerful business features
    • Intelligence Dashboard
      The powerful data analytics at your fingertips
    • Technical Implementation
      See how easy it is to set-up and integrate
    • Science of Reinforced Learning
      An overview of the proven learning methods
    • Value of Artificial Intelligence
      Our clever AI makes each learning journey unique
    • MS Teams Integration
      Seamlessly integrates into Microsoft Teams
  • Use Cases
    • Regulatory, Risk and Compliance
      Mitigate the risk of employee error and non-compliance
    • Formal Learning support
      Reinforce employee training to increase knowledge retention
    • Customer Service (CSAT)
      Improve business efficiencies and enhance your customer experience
    • Training Evaluation / Gap Analysis
      Evaluate your training spend with evidence-based decision-making
    • Promoting a Learning culture
      Improve engagement and a socialised learning environment
    • Sales & Product Knowledge
      Enhance confidence and capability to increase customer conversion
    • Speed to competency
      Validate on-boarding and project activities through measurable KPIs
    • Promoting team well-being
      Assess team welfare inc. remote, home and mobile workforce
    • Mobile and remote learners
      The challenge for learners with limited system/data access
    • Employee Onboarding
      Automated workflow process to aid induction satisfaction
    • Knowledge Assessments
      Flexible options for evaluating knowledge and insights
    • Surveys / Organisational wellbeing
      Establish and review company feedback & health checks
  • Resources
    • Blog
      Insightful and intelligent thoughts and observations
    • Customer Stories
      Read what our customers say about us
    • Documents
      Product brochures and informative collateral for you to review
    • Videos
      Watch and understand more about Cognito
    • Events
      Forthcoming events
    • Webinars
      Sharing thought-provoking knowledge, ideas and updates
  • Company
  • Partners
  • Arrange a demo
  • Solutions
  • Features
    ▼
    • Promoting Learner Engagement
    • Content and System Flexibility
    • Intelligence Dashboard
    • Technical Implementation
    • Science of Reinforced Learning
    • Value of Artificial Intelligence
    • MS Teams Integration
  • Use Cases
    ▼
    • Regulatory, Risk and Compliance
    • Formal Learning support
    • Customer Service (CSAT)
    • Training Evaluation / Gap Analysis
    • Promoting a Learning culture
    • Sales & Product Knowledge
    • Speed to competency
    • Promoting team well-being
    • Mobile and remote learners
    • Employee Onboarding
    • Knowledge Assessments
    • Surveys / Organisational wellbeing
  • Resources
    ▼
    • Blog
    • Customer Stories
    • Documents
    • Videos
    • Events
    • Webinars
  • Company
  • Partners
  • Arrange a demo
Tech Nation Rising Stars

Regional Winners

Insider Most Exciting Companies

Regional Winners

Tech Nation Rising Stars Insider Most Exciting Companies

Home > Customer Stories > Zenith

Zenith

Discover how the introduction of the Cognito system has enabled Zenith to understand the learning and development needs of its staff in real-time.

Zenith

Zenith implements Cognito, ensuring every employee has the knowledge to deliver
excellence all day, every day.

Cognito, the AI-driven, knowledge retention platform from Intuitive Learning, has enabled Zenith to understand the learning and development needs of its staff in real-time.

Zenith then implements additional training interventions to address individual employees’ training needs immediately. Zenith initially decided to implement a pilot programme so it introduced Cognito into its account management department of over 100 sales and support people. Initially focusing on topics such as Benefits-in-Kind (BiK), Worldwide Harmonised Light Vehicle Test Procedure (WLTP) and General Data Protection Regulation (GDPR) training, Zenith soon realised that additional benefits would be gained by appointing a ‘Cognito champion’.

This individual acts as a mentor within the department both to identify, and then address, employee learning and development needs, straightaway.

Today, the pilot has become ‘business-as-usual’. Cognito is used daily by staff, and the Cognito champion, to identify L&D needs in real-time. The breadth of the question bank has also widened to cover additional training areas such as industry terminology and acronyms and a specific need for ‘Deloitte modelling’, a particular product solution within Zenith.

In addition to the improved knowledge retention in the team, which is now measured through management reporting, Cognito also offers compliance functions to ensure all staff are engaged. This capability is vital for Zenith as it has recently introduced a consumer solution called ZenAuto, which operates under the Financial Conduct Authority (FCA) guidelines.

“Cognito has been instrumental in helping us to identify what areas of knowledge need to be addressed. It has helped us move away from just assuming our staff can understand and recall vital information… to knowing they do. And, if we find they don’t, we can identify that immediately, through our mentoring approach, and put some personal 1-2-1 training in place very quickly.

Finally, Cognito is simple to use! Many colleagues look forward to receiving their questions every day. It keeps learning alive, but more importantly, we can add new topics quickly, identify gaps in knowledge and make sure our colleagues have up-to-date accurate information so they can use it in their conversations with our customers immediately.”

Suzie Moody, Learning & Development Manager

Post navigation

Previous: Mon Motors
Next: Sentio
Share this on:

Existing customers benefiting from Cognito

Enter your email below to receive a Cognito brochure

Cognito offers an Artificial Intelligence (AI) powered Learning application delivering knowledge retention through personalised ‘learning reinforcement’. Cognito’s ‘micro-learning’ supports people development and promotes a culture of learning, it is highly effective for supporting training activities in a wide range of applications from risk and compliance to product knowledge, sales and service.

Product

  • Get a Quote
  • Arrange a Demo

Company

  • About Us
  • The Team
  • In The Press
  • Contact Us
  • Careers

Resources

  • Blog
  • Customer Stories
  • Videos
  • Events
  • Documents
  • Webinars

Use cases

  • Training Evaluation / Gap Analysis
  • Customer Service (CSAT)
  • Formal Learning support
  • Mobile and remote learners
  • Promoting a Learning culture
  • More …

Cognito Learning,
The Leeming Building,
Ludgate Hill,

Leeds
LS2 7HZ

Terms & Conditions

Privacy Policy

Modern Slavery Statement

Sitemap

+44 (0)113 345 6957

hello@cognitolearning.co.uk

Cognito Learning is the trading name of Intuitive Learning Limited (Company registration number 10605207). Intuitive Learning Limited is registered as a Data Controller within the requirements of the Data Protection Act (Reg No. ZA297048).

×
Wait

Want to discover how to boost learner engagement and performance?

Blue decorative blob

Before you go - do you want to learn quick ways to build relevant knowledge within your workforce and boost engagement and performance?

Our FREE White Paper explains:

How and why you should implement knowledge retention and personalisation into your organisation.

How to measure the impact of the right knowledge retention solution within your organisation - and prove ROI.

White Paper
×

Looking for a quick way to boost learner engagement and performance?

Aqua decorative blob

Discover quick ways to build relevant knowledge within your workforce and boost engagement and performance.

Our FREE White Paper explains:

How and why you should implement knowledge retention and personalisation into your organisation.

How to measure the impact of the right knowledge retention solution within your organisation - and prove ROI.

White Paper