

Customer Service (CSAT)
Improve business efficiencies and enhance your customer experience.
Business output
Easy to create (refresh) relevant job-role specific topics and questions
MI supports 1-2-1 discussions and coaching
Non-intrusive, engaging and flexible for the learner
Evidence based decision making and gap analysis
Improves employee satisfaction making learners more confident and credible
Improved Customer Satisfaction, NPS, and Trust Pilot review scores
‘Our operatives are a vital part of client engagement and offering daily bite-sized learning is an agile way of supporting their on-going learning needs’
Customer Experience manager, Cognito customer