Customer Service (CSAT)

Improve business efficiencies and enhance your customer experience.

Business output

Easy to create (refresh) relevant job-role specific topics and questions

MI supports 1-2-1 discussions and coaching

Non-intrusive, engaging and flexible for the learner

Evidence based decision making and gap analysis

Improves employee satisfaction making learners more confident and credible

Improved Customer Satisfaction, NPS, and Trust Pilot review scores

‘Our operatives are a vital part of client engagement and offering daily bite-sized learning is an agile way of supporting their on-going learning needs’

Customer Experience manager, Cognito customer

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