Knowledge Assessments

Flexible options for evaluating knowledge and insights

Business scenario

Assessments are a fundamental part of the toolset available to organisations. Gartner research shows that companies that regularly apply gap assessments in their business have up to 30% lower turnover of staff. Career Builder studies show that sales teams are 20% more likely to achieve performance goals with on-going assessment of capability.

Assessments can take many forms from quick pre-hire assessments of knowledge through to longer term activities i.e. on-going assessments of sales confidence and capability. The challenge for organisations tends to be time involved (both establishing and collating meaningful output) and the lack of flexibility in tools – especially tools that form part of other systems such as survey tools or LMS add-ons.

Cognito solution

The Cognito assessment solution uses our SMART principles (Schedule, Measure, Automate, Report & Track) to provide a simple but highly effective assessment and audit solution. It can be used in a standalone capacity or as part of the Cognito Knowledge retention solution – perfect for an audit environment where the on-going ‘reinforcement learning’ can support an evaluative assessment to provide ‘point in time’ evidence of capability.

The system is flexible and easily configured to customer preferences including teams and individuals to be involved, when questions are asked over time, answers impacting next steps as well as topics and question types – i.e. Knowledge, process, evaluating confidence and opinions. The output data is intuitively laid out (utilises the RAG system) for reviewing at a cohort, team or individual level.

Business output

Simple to implement and perform formative, summative and evaluative assessments

Perfect for knowledge audits – integrated with our knowledge retention

Schedule / automate the delivery of questions over a short/longer range of time

Alongside knowledge checks - survey personal opinions i.e. confidence, wellbeing etc

Clear, Intuitive layout of responses at division, team or an individual level

Evidence based reporting (inc. auto- escalations) and informed decision making

‘The Cognito assessment is perfect for our needs allowing us to perform quick assessments on new product confidence and capability as well as running longer term activities to evaluate where formal refreshers are required.’

Sales Enablement Manager, Cognito Customer

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